Refund Policy

1.1. All payments made to Niora Ai LLC ("Niora Ai", "we", "us") for any of our Services — including monthly subscriptions, annual subscriptions, setup or onboarding fees, usage-based charges, add-ons, and any other product or service we offer — are non-refundable.

1.2. By purchasing or subscribing to any of our Services, you acknowledge and agree that you are not entitled to a refund, credit, or chargeback for any reason, including but not limited to: unused time on a subscription, dissatisfaction with the Services, failure to use the Services, change of mind, or business circumstances changing.

1.3. This policy reflects the nature of our software-as-a-service offering: significant work, infrastructure, and third-party costs (telephony, AI compute, messaging carriers, integrations) are incurred from the moment your account is provisioned.

2.1. No partial refunds. Subscription fees are billed in advance on a recurring basis. We do not issue partial or prorated refunds for unused portions of any billing period, regardless of when you cancel within that period.

2.2. Cancellation. You may cancel your subscription at any time. Cancellation stops future renewals — it does not refund the current billing period. You will retain access to the Services until the end of the period you have already paid for.

2.3. Failed payments. If a renewal payment fails, we may suspend or terminate access to the Services until payment is resolved. No refund or credit will be issued for downtime caused by failed payments.

3.1. One-time setup, onboarding, configuration, integration, and implementation fees are non-refundable in all cases, including if you cancel before, during, or after onboarding is complete.

3.2. These fees cover labor, account provisioning, AI training, number procurement, integrations, and other work that begins immediately upon purchase and cannot be recovered.

4.1. Annual plans and any other prepaid plans are non-refundable. We do not issue prorated refunds for the unused portion of an annual term if you cancel early.

4.2. Cancelling an annual plan stops auto-renewal at the end of the current term but does not refund any portion of the fees already paid.

4.3. Discounts associated with annual plans are offered in exchange for the upfront commitment and are forfeited upon cancellation.

Usage-based charges (such as call minutes, SMS segments, AI tokens, or other consumption-based fees) and any pass-through costs from third-party providers (such as telephony carriers, messaging providers, or AI infrastructure) are non-refundable once incurred.

6.1. We ask that you contact us first at info@nioraai.com before disputing any charge with your bank or card issuer. Most billing questions can be resolved quickly.

6.2. Initiating a chargeback or payment dispute without first contacting us may result in immediate suspension or termination of your account and the Services, and you remain liable for any outstanding fees and reasonable costs incurred in responding to the dispute.

7.1. Refunds will only be considered where required by applicable law, or where Niora Ai, in its sole discretion, determines that an exception is warranted. Any such refund is granted on a case-by-case basis, is not a waiver of this Refund Policy, and does not entitle you to a refund on any future charge.

7.2. Any approved refund will be issued to the original payment method used for the purchase.

If we offer a free trial or promotional period, you will not be charged during that period provided you cancel before it ends. If you do not cancel before the trial ends, you authorize us to charge the applicable subscription fee, which then becomes non-refundable under this policy.

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Services after such changes constitutes your acceptance of the revised policy.

For questions about this Refund Policy or any billing matter, please contact us at:

Niora Ai LLC
117 South Lexington Street, Ste 100
Harrisonville, MO 64701
(346) 550-7788
info@nioraai.com