Terms of Service

Niora Ai provides a licensed, AI-powered lead generation and customer engagement platform. The Services include, but are not limited to: AI voice calling agents, AI chatbots, SMS/MMS messaging, review automation, appointment scheduling, lead capture, AI-built websites, automation campaigns, form builders, AI integrations, and performance reporting tools.

Niora Ai reserves the right to modify or discontinue any feature at any time with or without notice.

To access Niora Ai Services, you may be required to register and create a user account. You agree to:

• Provide accurate, current, and complete information
• Update your information as necessary
• Maintain confidentiality of your login credentials

You are responsible for all activity that occurs under your account. You must notify us immediately of any unauthorized use.

Niora Ai grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your subscription. You may not:

• Reverse-engineer or modify any aspect of the platform
• Share, resell, sublicense, or redistribute access
• Circumvent security or access controls
• Use the Services to transmit spam, unlawful material, or malicious content

Your subscription does not include costs related to outbound marketing services. These include outbound and inbound call minutes, phone number rental, SMS/MMS segments and email sends. Additional charges may include call recordings, caller ID, validations, conference calling, answer machine detection, MMS, carrier fees, and A2P 10DLC registration.

Call minutes, SMS messages, phone numbers, and email usage are billed separately at standard provider rates and passed directly to you at cost with no additional markup.

Standard U.S. usage rates:

• Outgoing Calls – $0.0140/min
• Incoming Calls – $0.0085/min
• Phone Numbers – $1.15/month
• SMS (Sent) – $0.0083/message
• SMS (Received) – $0.0083/message
• Emails (Sent & Received) – from $0.0013/email

A2P Registration: Required for SMS campaigns in the US; involves one-time brand/campaign fees (~$24 to $71) and recurring monthly campaign fees (~$11).

Rates are subject to change by the provider and may vary based on destination, carrier, and usage.

Wallet Requirement: You must maintain a wallet balance sufficient to cover outbound usage. This is charged after subscription and auto-renews based on usage.

Complimentary Credits: Non-transferable credits for SMS, calls, or emails — when issued — expire at the end of the billing period.

• Subscriptions are billed monthly or annually in advance
• Payment methods must remain current and valid
• Failed payments may result in service suspension
• Fees are non-refundable unless explicitly stated

Our messaging programs operate over U.S. carrier A2P 10DLC infrastructure and comply with the TCPA, CTIA Messaging Principles & Best Practices, and applicable carrier rules.

• Express consent: By submitting your phone number through our forms, checking an SMS opt-in box, or texting a keyword to a designated number, you give Niora Ai express written consent to send SMS/MMS messages to that number using automated technology. Consent is not a condition of purchase.
• Program purpose: Messages may include demo confirmations, appointment reminders, customer service responses, account alerts and — only when separately opted in — promotional content.
• Frequency: Message frequency varies based on your interaction with the Service.
• Carrier disclosure: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
• HELP: Reply HELP to any message for support, or email info@nioraai.com.
• STOP: Reply STOP to opt out at any time. You will receive one final confirmation message, after which no further messages will be sent from that program.
• No resale of opt-in data: We do not sell, rent, or share mobile opt-in information or phone numbers with third parties or affiliates for their marketing purposes.

You may post or upload content through forms, reviews, and community areas. You agree not to upload content that:

• Is false, harmful, defamatory, obscene, or threatening
• Infringes any intellectual property rights
• Violates any law or regulation
• Contains spam, unsolicited marketing, or malware

By submitting content, you grant Niora Ai a non-exclusive, royalty-free, irrevocable, worldwide license to use, reproduce, modify, and distribute it for business purposes.

You agree not to:

• Interfere with the functionality or security of the Website
• Violate any laws or regulations
• Harvest user data or post private information
• Impersonate Niora Ai or other users

Niora Ai reserves the right to remove content or restrict access for violations.

Niora Ai uses our platform's infrastructure and does not support snapshot creation for accounts transitioning out of our ecosystem. Transfers are only permitted in the event of an agency acquisition or merger. Clients leaving Niora Ai are responsible for:

• Rebuilding assets (funnels, websites, automations)
• Exporting contacts and data manually
• Testing assets on their new platform

We do not guarantee support or functionality after transition.

Niora Ai targets 99% uptime excluding scheduled maintenance. Support is provided via email, chat, and ticketing. Premium plans include priority support.

Niora Ai integrates with services like Twilio, Stripe, OpenAI, and others. Use of these services may require separate accounts and terms. Niora Ai is not responsible for disruptions caused by these services.

Each party agrees to protect the other's confidential information using industry-standard safeguards and not disclose it to third parties, except as necessary for service delivery.

All intellectual property rights in the platform and content belong to Niora Ai. You may not copy, reproduce, modify, distribute, or exploit any portion of the platform without written permission.

To the maximum extent permitted by law:

• Niora Ai shall not be liable for indirect, incidental, or consequential damages
• Total liability shall not exceed amounts paid in the 12 months prior to the claim

You agree to indemnify and hold Niora Ai harmless from any claims arising from:

• Your use of the Services
• Your violation of these Terms or applicable laws

Niora Ai agrees to indemnify you against claims that the Services infringe third-party intellectual property rights when used as permitted.

Either party may terminate the Agreement with 30 days' notice or immediately upon breach. Upon termination:

• Access will be revoked
• All stored data will be deleted unless legally required to retain

We reserve the right to modify these Terms at any time. Updates will be posted on the Website and effective immediately upon publication. Continued use constitutes acceptance.

Clients subscribed for at least 6 months may request a one-time 30-day hardship extension by emailing info@nioraai.com. Approval is at Niora Ai's sole discretion.

This Agreement shall be governed by the laws of the State of Missouri, USA. Any disputes shall be resolved through binding arbitration in Missouri.

These Terms, along with the Privacy Policy and related documents, constitute the entire agreement between you and Niora Ai. No oral agreements shall override this document.

For questions, support, or legal issues:
Niora Ai LLC
117 South Lexington Street, Ste 100
Harrisonville, MO 64701
(346) 550-7788
info@nioraai.com