Niora AiNIORAAIAi Solutions
Web Chat Automation

79% of Your Website Visitors
Leave Without Contacting You.
They had a question. Nobody answered it.

Niora Web Chat opens a conversation with every visitor — answering questions, capturing leads, and booking appointments 24 hours a day, before they leave your site.

Book a demo See it in action

No monitoring required · Fully automated · Live on your site in 48 hours

Live · Visitors on site right nowniora.ai
Visitor #1
Left after 22s. Had a question. Didn't ask it.
Visitor #2
Scrolled to pricing. Didn't find it. Left.
Visitor #3
Filled contact form. Response time: next morning.
Visitor #4
Booked in 90 seconds via Niora chat ✓
79%
Of website visitors leave without ever making contact
Source: Tidio, 2026

The difference between a contact form
and a conversation

A contact form says "leave a message." A conversation says "I'm here right now — how can I help?" Same visitor. Very different outcome.

Contact form
  • 11:47pmVisitor lands on your site
  • 11:48pmBrowses your services page
  • 11:49pmHas a question about pricing
  • 11:50pmCan't find the answer
  • 11:51pmFills out a contact form
  • 11:52pm"We'll be in touch soon"
  • Next dayYour team sees the form. Calls back.
  • 9:14amNo answer. Voicemail left.
  • 9:45amVisitor already booked a competitor with live chat.
Opportunity lost.
Niora Web Chat
  • 11:47pmVisitor lands on your site
  • 11:48pmNiora opens proactively: "Need help with pricing?"
  • 11:48pmVisitor types their question
  • 11:49pmNiora answers with the exact info you approved
  • 11:50pmVisitor asks about availability
  • 11:50pm"Tuesday 2pm is free — want me to book it in?"
  • 11:51pm"Yes please."
  • 11:51pmBooked. Confirmation SMS sent.
Lead captured. Appointment booked. While you slept.
Visitors who engage with live chat are 6.3× more likely to convert than those who don't.Source: Tidio, 2026

Proactive chat: why asking first
converts 40% more visitors

90% of visitors never click a chat widget that just sits in the corner. Niora watches visitor behaviour and opens the conversation at exactly the right moment — when the visitor is most likely to engage.

When Niora opens the chat
  • Visitor has been on the pricing page for 20+ seconds
    → "Looking for a quote? I can get you one right now."
  • Visitor viewed the services page and bounced back to the homepage
    → "Couldn't find what you needed? Tell me what you're looking for."
  • Visitor is on mobile and has scrolled 80% of the page
    → "Ready to book? Takes about 2 minutes."
  • Visitor has visited the site before without booking
    → "Welcome back — still thinking about that job?"
  • Visitor lands from a specific Google Ads campaign
    → Custom greeting matched to the ad they just clicked.

Proactive chat isn't pushy. It's the digital equivalent of a team member walking over and saying "can I help you?" instead of waiting by the door.

What Niora Web Chat does
on your website 24/7

Every visitor. Every question. Every moment, handled.

When they arrive
  • Proactive welcome
    Personalised greeting based on traffic source, page viewed, or returning visitor.
  • Instant question answering
    Services, pricing, availability, area coverage — answered from your approved knowledge base. No guessing.
  • After-hours coverage
    62% of service enquiries happen outside business hours. Niora is always there.
When they explore
  • Service guidance
    Visitor unsure which service they need? The AI asks the right questions and guides them.
  • Pricing transparency
    Common pricing questions answered with your approved ranges — turning hesitation into enquiry.
  • Social proof on cue
    Niora surfaces relevant reviews and testimonials at the moment they matter.
When they're ready
  • Instant appointment booking
    The AI checks your calendar and confirms the slot inside the same conversation.
  • Lead capture
    Not ready to book? Name, number and need are captured. Follow-up sequence triggered.
  • Confirmation + SMS
    Every booking or enquiry is confirmed immediately via chat and text.
When they hesitate
  • Exit-intent message
    About to leave? Niora sends one final: "Before you go — anything I can answer?"
  • Callback offer
    Prefer a call? Niora schedules a callback at a time they pick.
  • Return-visitor recognition
    Came back after leaving? Niora picks up where the last chat left off.

The business case:
what your website could be generating right now

You already have traffic. Most of it leaves without ever becoming revenue.

+40%
Conversion lift from proactive chat vs passive chat
6.3×
More likely to convert when visitors engage in chat
88%
Customer satisfaction — highest of any digital channel
305%
ROI from proactive live chat when properly deployed
What this means for your website
Your website gets 500 visits/month
↓
79% leave without contacting you → 395 visitors lost
↓
Niora engages 40% of those visitors → 158 new conversations
↓
At a 30% booking rate → 47 additional enquiries/month

From traffic you already have. From visitors already on your site. Without spending another dollar on ads.

Every reason you haven't added chat yet,
honestly answered

These are the most common hesitations. Here's the straight answer to each.

"I already have a contact form. Isn't that enough?"

A contact form is passive — it only captures the <5% of visitors already committed enough to fill it in. Niora engages the other 95% who had a question but didn't have a form convenient enough to use. The form stays. Chat adds a conversion layer on top.

"Won't pop-up chat windows annoy my visitors?"

Annoying chat is untriggered, immediate and irrelevant. Niora triggers on behaviour — a visitor on the pricing page gets a pricing question; a visitor from "HVAC repair near me" gets a matching greeting. The message matches the moment. That's not annoying, it's helpful.

"I don't have anyone to monitor a chat window all day."

You don't need to. Niora is fully automated — it handles every conversation, books appointments and captures leads without anyone watching. Your team only steps in when a complex query needs a human, and they're handed the full context.

"What if it gives the wrong answer about my business?"

Niora only answers with what you've provided and approved. It doesn't improvise on pricing. It doesn't guess availability. If a visitor asks something outside its knowledge base, it captures the details and offers a callback — and you sign off on everything before it goes live.

"My clients are older — they won't use chat."

63% of customers across every age group now prefer live chat over the phone for simple questions. What all customers share — regardless of age — is a preference for fast answers over waiting. Niora provides that.

87.2% of people describe their conversations with AI chat as neutral or positive.

Source: Master of Code, 2026

How Niora Web Chat is set up
for your specific business

One snippet of code on your website. One setup call. Live in 48 hours.

01

One line of code

Add a single snippet to your website footer. Works on WordPress, Wix, Squarespace, Webflow, Shopify, custom — anything.

02

We build your knowledge base

We gather your services, pricing ranges, service area, FAQs and booking rules. Niora learns everything it needs to represent you accurately.

03

You set the rules

Which pages trigger proactive chat. What hours it's active. What tone matches your brand. You stay in control.

04

It converts. You see everything.

Every conversation, every lead, every booking — logged in your Niora dashboard in real time. Full transparency, zero effort.

Book a demo

Works across every industry we serve

Niora Web Chat is configured for your industry's specific questions, services and booking rules.

HVACPlumbingCleaningDentalLaw FirmsReal EstateAuto RepairRoofingLandscapingMed SpasSolarYoga StudiosMoving CompaniesLocksmithsElectricalPest Control
"Our site used to be a brochure. Niora turned it into our best closer — it qualified leads while I slept and I woke up to a calendar full of consultations I didn't have to chase."
Daniel Okafor · Founder, Northgate Remodeling

Common questions about
Niora Web Chat Automation

What is web chat automation for service businesses?+
It's an AI-powered chat that runs on your website 24/7 — answering visitor questions, capturing leads and booking appointments automatically. Unlike a static contact form, it engages visitors proactively, replies in real time and guides them to book — with nobody on your team monitoring the conversation.
How does proactive chat work?+
Niora opens the conversation based on visitor behaviour — time spent on a specific page, scroll depth, traffic source or returning visit. A visitor on the pricing page for 30 seconds gets a pricing-specific message. Proactive chat generates up to 40% more conversions than a passive widget.
Can Niora Web Chat book appointments automatically?+
Yes. When a visitor wants to book, Niora checks your live calendar and confirms the slot inside the same conversation. A confirmation is sent immediately and the booking lands in your calendar — usually under 3 minutes from first message to confirmed booking.
What happens when the AI can't answer a question?+
Niora professionally captures the visitor's name, number and question, and offers to have someone call them back at a specific time. Your team receives the full context, so no visitor falls through the cracks.
How is this different from a contact form?+
A contact form catches the <5% of visitors already committed enough to fill it in. Niora engages the other 95% who had a question but didn't use the form — answering in real time, handling hesitation, offering to book.
Does it work on mobile devices?+
Fully. The widget, chat interface and booking flow are mobile-first — and about 70% of chats on service-business sites happen on mobile.
Can I control when and how the chat appears?+
Yes. You control which pages trigger chat, the opening message, when in the session it appears, and the tone. Want a different greeting for Google Ads visitors vs. organic? That's a setting.
What analytics do I get?+
Every chat is logged with full transcript, source, time, outcome (booking, lead or bounce) and any notes Niora captured. You see top pages, top questions and chat-to-booking conversion rate in real time.
How long does setup take?+
Most businesses are live within 48 hours. A 30-minute setup call to build your knowledge base, configure booking rules and set proactive triggers — then a snippet your developer (or you) pastes into the site footer in under 5 minutes.
Will it slow down my site?+
No. The widget is lazy-loaded and under 30KB. We monitor performance and tune anything that adds measurable load.
Right now, someone is on your website

They have a question.
Are you there?

79% of them will leave without ever asking. Not because they didn't want to — because nobody was there. Niora is there, 24 hours a day, for every visitor, with every answer they need.

Book a demo See it in action
  • Live on your website in 48 hours
  • No monitoring or management required
  • Works on any website platform
  • Full conversation analytics included