Your clients want to text you.
Right now those texts are going somewhere nobody's watching. Niora fixes that.
Niora gives you a single inbox for SMS, web chat, Instagram, Facebook, Google Business and email — and replies to every message in your voice within seconds, day or night.
One inbox · Every channel · Live in 48 hours
- 2mSarah K. · SMSCan you come Thursday morning?
- 9m@derek.builds · InstagramDo you guys do kitchen remodels?
- 14mWeb chat · anonymousWhat's the price for a basic clean?
- 31mMike T. · FacebookGot your invoice — quick question.
89% of consumers want to text the businesses they buy from.
Almost none of them have a number that texts back.
Why SMS beats every other channel
you're using to reach clients
Email gets ignored. Phone calls get sent to voicemail. Text messages get read in under 3 minutes.
75% of consumers prefer to receive offers and updates by text — but only when the business actually replies back.
The conversations Niora handles on
your business number — 24/7
Every message gets a real answer in your voice — not a "we'll get back to you" auto-reply.
New appointment requests
"Can you come out Thursday morning?" → Niora checks the calendar and books it.
Quote and price questions
"What do you charge for a basic clean?" → Niora answers from your pricing sheet.
Job status & ETAs
"Are you still coming today?" → Niora pulls the schedule and replies with an ETA.
Reschedules & cancellations
"Need to move it to Friday" → Niora reschedules without a single call.
Brand-new lead questions
"Do you guys do gutters?" → Niora qualifies and routes to a booking link.
Invoice & payment questions
"Did you get my payment?" → Niora confirms from your payment system.
Past-client check-ins
"It's been a year — time for a service?" → Niora opens the conversation.
10pm Saturday messages
"I know it's late, but…" → Niora replies before they go cold.
One number. Every channel.
All conversations in one place.
Stop flipping between five apps to find one client's message. Niora unifies every channel a customer can reach you on — into a single thread per person.
SMS / Text
Your existing business number, now two-way. No new line, no new app for clients.
Web chat
The bubble on your site routes into the same inbox — every browser visitor becomes a tracked thread.
Instagram DMs
Direct messages and story replies land beside your texts. Niora answers in the same voice.
Facebook Messenger
Page messages funnel into Niora — no more checking a separate tab nobody opens.
Google Business Profile
Questions from your Google listing show up alongside everything else, with a reply ready.
Customer support email gets read, drafted and threaded with the rest of the conversation.
Per-customer threads. Sarah texts on Monday, DMs you on Wednesday, and emails on Friday — Niora sees one conversation, not three. So does your team.
The business case for
two-way messaging
Texting isn't a "nice to have" — it's the fastest channel between an enquiry and a booking.
- 100 clients text your business number
- ↓
- Without Niora: 38 get a reply within 24 hours
- ↓
- With Niora: 100 get a reply within 60 seconds
- ↓
- +24 additional bookings · ~$5,400 in recovered revenue / month
For a typical 100-job/month service business. Replace the numbers with your own — the gap is the same shape every time.
Every question about business texting —
answered honestly.
These are the concerns every owner raises before turning on 2-way messaging. Here's how we actually solve them.
"Won't it sound like a bot?"
Niora is trained on your tone, your services and your pricing — and every reply can be set to require your approval before it sends. Most clients can't tell the difference; the ones who can usually say it sounds 'more on it' than the person who used to reply at midnight.
"What if it answers something wrong?"
Niora only answers from the knowledge you've given it — services, hours, pricing, scheduling. If a question falls outside that, it hands off to you with the full context attached. You see the unanswered question and decide what to do.
"I don't want it sending messages at 2am."
Quiet hours, channel rules and message tone are fully configurable. You can have it reply 24/7, only during business hours with a clear out-of-hours message, or anything in between. Your business, your rules.
"What about STOP, opt-outs and compliance?"
Niora handles STOP, START and HELP automatically and stays compliant with TCPA, A2P 10DLC and your regional rules. Opt-outs are honoured instantly across every channel and visible in the customer's thread.
"My business is too complicated for this."
Complicated is what Niora is for. The setup call captures every service variation, exception and 'we only do this on Tuesdays' rule. If a conversation needs you, it hands off — for everything else, it saves your team the 50th explanation of pricing this week.
How Niora 2-way messaging
is set up
Your existing number, your existing channels, your existing tone of voice. Live in 48 hours.
Your existing business number
We text-enable the number you already have. Same digits, same caller ID — now able to receive and reply to messages.
Connect all your channels
Web chat widget, Instagram, Facebook, Google Business Profile and email — all routed into your new Niora inbox in one session.
Every conversation in one place
Niora drafts every reply in your voice. You approve, edit, or let it auto-send — the choice is per channel and per scenario.
Works across every industry we serve
Tone, pricing knowledge and booking rules are configured for your specific industry — so the replies sound like you wrote them yourself.
"Our number used to be a dead end after 6pm. Now it books jobs at 11pm on a Saturday. We added a third van off the back of texts we never would have seen."
Common questions about
Niora 2-way messaging
What is 2-way messaging in business?+
Can I keep my existing business number?+
Does Niora reply automatically, or do I approve every message?+
Will my customers know they're talking to AI?+
What about STOP, opt-outs and SMS compliance?+
What if Niora doesn't know the answer to something?+
Can Niora text at night and on weekends?+
Does it work with my CRM or scheduling tool?+
How long does setup take?+
A client has a question they'd text
if they had a number that texted back.
Give them one. Niora text-enables your existing number, plugs in every channel a customer can reach you on, and replies in your voice — within seconds, 24/7.
- Keep your existing number
- Live in 48 hours
- Every channel in one inbox
- TCPA & 10DLC compliant
Every unanswered text today is a job your competitor will pick up tomorrow.